cx account Privacy Policy — How Your Information Is Protected

The following types of information may be collected to provide cx account services:

Cx account collects your information through various methods. Each method is fully transparent and based on your consent.

• Direct Registration: Information you provide directly when registering for a cx account is collected at the point of entry.
• Identity Verification: Required information is collected from documents uploaded during the KYC process.
• Automatic Collection: When you use cx account, certain information is collected automatically — such as your IP address, browser details, and cookies.
• Payment Processing: Payment details are collected at the time of deposit or withdrawal.
• Customer Support: When you contact our support team, records of those interactions may also be retained.

Cx account never collects your personal information from social media or third-party sources without your consent.

Cx account uses collected data exclusively for the purposes listed below. It is not used for any other purpose.

• Account management: To create, verify, and manage your cx account.
• Payment Processing: To ensure deposits and withdrawals are processed securely.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: Statistical analysis to improve your experience.
• Legal compliance: To comply with applicable laws and regulatory requirements.
• Customer Support: To resolve your issues quickly and effectively.
• Responsible Gaming: To identify signs of potential addiction and provide timely support.

A core principle of the cx account Privacy Policy is that your data is never sold. However, limited information may be shared in specific circumstances.

Circumstances where data may be shared:

• Payment Provider: Necessary information is shared with bKash, Nagad, or Rocket to process deposits and withdrawals.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Limited data may be shared with authorized security agencies to ensure the safety of the gaming industry.
• Technology Service Provider: Third parties who assist in managing the technical infrastructure of cx account may be granted limited, controlled access.

When sharing data with third parties, cx account ensures they adhere to the same standard of privacy practices.

The cx account website and app use cookies and similar technologies. Cookies are small text files stored in your browser.

You can manage or delete cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some site features.

Cx account follows the highest industry standards to protect your data. Our security measures operate across multiple layers.

• 256-bit SSL Encryption: All data transfers occur over encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security applied at login.
• Firewall Protection: Advanced firewall system to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Restricted Access: Only authorized personnel may access specific data.
• Data Backup: Regular backups are maintained on secure servers.

As a cx account user, you have the following rights over your own data:

• Right to Know: You may request at any time to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Portability: You may request your data in a structured, portable format.
• Right to Restrict Processing: You may request that processing of your data be restricted under certain circumstances.
• Right to object: You may object to the use of your data for specific purposes.

To exercise these rights, contact the cx account support team. We will respond to your request within 30 days.

Cx account does not retain your data longer than necessary. The following retention guidelines are generally applied:

• Account information: For the duration of active account use and up to 5 years after closure.
• Financial transactions: Up to 7 years as required by legal obligations.
• Login & Security Logs: Up to 90 days.
• Customer Support Records: Up to 2 years after the issue is resolved.
• Marketing Consent: Deleted immediately upon withdrawal of consent.

Once the retention period ends, cx account securely deletes or anonymizes your data so that you can no longer be identified in any way.

Cx account is strictly for users aged 18 and above. We do not knowingly collect data from minors.

Cx account verifies age at registration and may request identity verification in cases of suspicion.

Cx account may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• You will be notified at least 30 days before any major changes take effect.

Continued use of cx account constitutes acceptance of the updated Privacy Policy. If you do not agree to the changes, you may request closure of your account.